About the CBR Point online panelFAQs

• What is the incentive for CBR Point online panel participants?
  For each completed survey, the CBR Point online panel participant receives an incentive payment. The incentive payment can be transferred to the mobile phone account indicated by the panelist in the profile.
• Please note that the incentive is transferred exclusively to the mobile phone account.
• A participant of the CBR Point online panel receives a certain incentive payment for each completed questionnaire. The size of the incentive for the questionnaire is individual in each survey and is calculated depending on the average duration of completing the questionnaire. When the balance on your account reaches 100 hryvnias, you can create a request for payment of the incentive and we will transfer it to your mobile phone account. Your incentive cannot be transferred to another participant of the CBR Point online panel.
• How to withdraw the incentive?
• In your personal account in the “Incentives” section, you can check the status of your account. When the balance on your account reaches 100 hryvnias, create a request for payment of the incentive and we will transfer it to your mobile phone account. To receive your incentive, be sure to fill in the “Mobile phone number” field in your profile. You can do it immediately when registering or later when editing your profile. You can use this number specified by you for transferring your incentive payments.
• If desired, the panelist can accumulate the incentive and withdraw it later. The minimum withdrawal amount is UAH 100.
• You can check the history of payment requests by clicking on the icon
• How soon will I receive my incentive after filing an application in my personal account?
  We need some time to process the application and transfer the funds. We do our best to transfer it as quickly as possible. It usually happens 2-3 times a month. The maximum term of payment of the incentive is 10 working days. The term may be longer during holiday periods.
• How long is the incentive stored?
• The incentive is stored in the account as long as the person is a participant of the CBR Point online panel. If a person stops participating in the online panel and has less than 100 hryvnias in their account, they are lost. If at the time of termination of participation in the panel, the panelist’s account has more than 100 hryvnias, then s/he can receive their incentive by one of the stipulated methods within a year since the moment of refusal to participate in the CBR Point panel.
• We advise the participants who want to stop participating in the survey and have less than 100 hryvnias in their account to take part in several more studies to receive an incentive. We hope that our cooperation with you will last for a long time and you will be able to take advantage of all the benefits of participating in the CBR Point online panel.
• How can I find out the amount of the incentive?
• You can view the account status in your personal account after authorization.

• How will the participants get to know about the next research?

Invitations will be sent to the panelist’s email address to take part in the survey. When registering, please specify your email address that can be used to contact you. Or you can check the availability of another survey in your personal account in the “Surveys” section.

• How often are the invitations to participate in the CBR Point online panel studies received?

The participant him/herself can determine the frequency of invitations to participate in the survey. This can be done in the personal account.

The frequency of participation in the surveys depends on various factors: the number of people needed to conduct a certain study, what kind of people are to be surveyed, etc. In addition, we do not survey the same people on the same topics and give all panelists an equal opportunity to participate in the research.

We aim to enable all participants of the CBR Point online panel to take part in as many surveys as they wish.

• How much time is needed to answer the questions of the questionnaire?

This time depends on the study. We send information about the length of the questionnaire together with an invitation to participate in the study.

• Is it possible to stop filling out the questionnaire and finish answering later?

Yes, it’s possible. In most studies, you can stop and finish answering the questionnaire questions at a time convenient for you.

NB! Your incentive will be credited only after you answer all the questions in the questionnaire. The studies can last only a few days, so we advise you not to delay the questionnaire completion for a long time.

• May I refuse to participate in any survey?

Yes, the participant may refuse to participate in the study. At the same time, we hope that CBR Point panelists will answer the questions of the questionnaire on a regular basis. We understand if people cannot participate in the survey due to personal circumstances or lack of time.

Some studies last only a few days, so we advise you not to waste your time.

• What do the messages “we are looking for people with a different profile” or “we have already received enough responses from the group you belong to (age, gender and/or region)” mean?

During the survey setup, we design certain profiles of people to be interviewed. If, for example, the survey is about sports, then we will need respondents who are interested in sports or meet specific socio-demographic characteristics. Therefore, sometimes participants may receive messages that they cannot participate in a particular study.

• What should I do if a link to the survey doesn’t work?

Try to copy and paste the link into the browser’s address bar.

• What should I do if a problem arises when filling out the questionnaire?

• Send us a message describing the problem using the feedback form.

Registration is required to participate in the CBR Point surveys. The registration form should be completed here.
The information provided by the panelist during the registration must be true, complete and contain no errors.

Provide the email address and phone number which can be used to contact the panelist. Be careful when providing your email address – it must be correct. Please enter a password that will be known only to you. It is necessary to protect your information and the reliability of research results.

Each participant can get registered only once. If a participant registers multiple e-mail addresses under fictitious names, s/he will not be able to remain a panelist; their accounts will be deactivated without the possibility of withdrawing the incentive.  This measure is necessary to prevent data falsification.

Filling out the form is the first part of registering in the CBR Point online panel. The second part, which is to be filled out to complete registration, will be sent to your e-mail address.

Participation in the CBR Point online panel is not possible without filling out the second part of the registration form. After filling out and sending the second part of the registration form, a person becomes a member of the CBR Point online panel.

The participants of the online panel must answer the questions independently, without taking into account the opinion of any third parties. It is very important. We advise the participants not to allow their family members, friends, colleagues or any other people to watch over the monitor screen while filling in the questionnaire. The participant must focus on the answers and not pay attention to the comments of the others. Online interviews are individual and designed to be completed in person.

The questions in the CBR Point online panel questionnaires are designed with the online panelist in mind. CBR Point independently determines those who can participate in the surveys based on the criteria of a particular study. Also, sometimes the number of potential survey participants turns out to be too large. In this case the respondents are chosen by random selection method among those participants who meet the criteria of eligibility.

Please get registered in the CBR Point online panel only once. In case if we see re-registration attempts from one person, we will deny such person in participation in the online panel and all accumulated incentives will be deleted.

Cookies – it’s a text file created by an Internet server and stored on the user’s computer. These files do not contain personal information about a person. Cookies store information about the Internet browser and the user’s digital code.

In the CBR Point online panel, an incentive is provided for each completed questionnaire. The incentive is calculated separately for each survey depending on the duration of filling in the questionnaire. The amount of the incentive is announced before the start of the survey.
We do our best to adequately estimate the time required to participate in the survey. At the same time, the duration of filling in the questionnaire is individual for each respondent. To do this, before the start of the survey, we determine the average time required to complete the questionnaire by the participant of the online panel.
When the balance on your account reaches 100 hryvnias, you can create a request for payment of the incentive and we will transfer it to your mobile phone account. Incentives are paid out 2-3 times a month. In order you could receive your incentive, be sure to fill in the “Mobile phone number” field in your profile. You can do it immediately when registering or later when editing your profile. You can use this number specified by you for transferring your incentive payments.
If a panelist falsifies the answers to even one of the surveys, they will be deleted from the CBR Point online panel and the accumulated incentive will be removed.
A participant of the CBR Point online panel may refuse to participate in the panel at any time. If the amount on the account is equal to or exceeds 100 hryvnias, then s/he can withdraw the incentive within a year from the time of refusal to participate. If upon refusal the amount on the panelist’ account is less than 100 hryvnias, the incentive cannot be withdrawn.

We hope that you will participate in the CBR Point online panel for a long time and enjoy the benefits provided by us to the panelists.

In order our studies to be displayed correctly, we advise the participants of the CBR Point online panel to use the latest versions of Internet Explorer, Mozilla Firefox, and Google Chrome.

Sometimes we conduct surveys in which we ask respondents to rate a film or a short video. To participate in such surveys the panelists must be able to play the videos on their computer – Windows Media Player or Adobe Flash.

As for some studies, the respondents have to rate short videos created with Flash. Therefore, we advise the panelists to install Flash Player.